AKG Soda We offer the best soda

RETURNS POLICY

Last Updated: 23 August 2026

This Returns Policy applies to purchases made from AKG SODA CENTER through www.akgsoda.com and participating AKG SODA CENTER locations.

AKG SODA CENTER specialises in freshly prepared, made-to-order drinks, beverages, desserts and other perishable products.

Because of the fresh and perishable nature of our products, they cannot normally be returned in the same way as ordinary non-perishable retail goods.

1. FRESHLY PREPARED PRODUCTS

Many AKG SODA CENTER products are freshly prepared specifically after a customer places an order.

Once a drink, food item or other fresh product has been prepared, it cannot normally be resold or reused for another customer.

For health, hygiene, food-safety and quality reasons, we therefore do not normally accept physical returns of freshly prepared or perishable products simply because a customer has changed their mind.

This does not affect your mandatory consumer rights.

2. CHANGE OF MIND

We do not normally accept returns or provide refunds for freshly prepared products where a customer:

• Changes their mind after preparation has started
• No longer wants the product
• Orders the wrong drink, flavour or size
• Selects the wrong customisation
• Does not personally like the taste of a correctly prepared product
• Fails to collect the order within a reasonable time
• Provides incorrect delivery information
• Delays consuming a freshly prepared product
• Stores or transports the product incorrectly

This is because our products are freshly prepared, perishable and often made specifically for the individual customer's order.

3. INCORRECT OR FAULTY PRODUCTS

If there is a genuine problem with your order, please contact the AKG SODA CENTER location from which you purchased as soon as reasonably possible.

Depending on the circumstances and applicable law, we may offer an appropriate replacement, partial refund or full refund where:

• You received the wrong product
• A paid item is missing
• Your order was not supplied
• The product was materially different from what you ordered
• The product was incorrectly prepared
• The product was defective when supplied
• The product was unsafe or unfit for consumption
• The product otherwise fails to meet applicable consumer-law requirements

Your mandatory consumer rights are not affected by this Returns Policy.

4. DO NOT RETURN UNSAFE FOOD OR DRINK WITHOUT CONTACTING US

If you reasonably believe that a food or drink product may be unsafe, please do not consume it.

Contact the relevant AKG SODA CENTER location as soon as reasonably possible.

For hygiene and food-safety reasons, please do not bring or send an opened product back to us unless our staff ask you to do so.

Where reasonable and safe, we may ask you to retain the product and its packaging temporarily so that we can investigate the issue.

5. EVIDENCE OF A PROBLEM

To help us investigate a return, replacement or refund request, we may reasonably ask for:

• Your order number or receipt
• Your name
• Date and approximate time of purchase
• AKG SODA CENTER location
• Details of the problem
• Photographs of the product
• Photographs of the packaging
• Other reasonable information relating to the order

This information helps us identify what happened and resolve genuine problems appropriately.

6. PERSONAL TASTE

AKG SODA CENTER offers distinctive freshly prepared drinks that may contain different flavours, spices, sweetness levels, textures and ingredient combinations.

Personal taste is subjective.

A product is not necessarily faulty simply because a customer does not personally like its flavour, sweetness, texture or other characteristics.

We do not normally accept returns or provide refunds solely because a customer does not like the taste of a correctly prepared product they ordered.

If the product was prepared incorrectly or materially differs from what you ordered, please contact us.

7. CUSTOMISED DRINKS

Customers may be able to customise certain drinks by selecting options such as:

• Flavour
• Sweetness
• Ice
• Toppings
• Add-ons
• Size
• Other available options

Customers are responsible for checking their selections before submitting an order.

Where a customised drink has been correctly prepared according to the customer's selections, it cannot normally be returned simply because the customer later changes their mind about those selections.

This does not affect mandatory consumer rights.

8. COLLECTION ORDERS

Our drinks are freshly prepared and should be collected as close as reasonably possible to the stated collection time.

If a customer unreasonably delays collecting an order, the product may lose freshness, temperature, carbonation, texture, consistency, appearance or intended quality.

A product will not normally qualify for a return or refund solely because its quality deteriorated due to an unreasonable delay in collection.

This does not affect your rights where the product was already faulty, unsafe or incorrectly prepared when it should have been supplied.

9. DELIVERY ORDERS

Freshly prepared drinks can naturally change during transportation.

Delivery time, distance, traffic and weather conditions may affect temperature, texture, carbonation and other characteristics.

If there is a genuine problem with a delivered product, please contact us or the relevant ordering platform as soon as reasonably possible.

10. REGULAR AND SPECIAL TAKEAWAY PACKAGING

Regular AKG SODA CENTER packaging is primarily intended for products consumed at our location or immediately after preparation.

For collection, takeaway and delivery, customers should select Special Takeaway Packaging where that option is available.

Special Takeaway Packaging is designed to provide additional protection during transportation and help maintain freshness, taste, texture, temperature, appearance, consistency and overall quality for longer than regular packaging.

An additional charge may apply.

11. CHOOSING REGULAR PACKAGING FOR TAKEAWAY

Where Special Takeaway Packaging is available but a customer chooses regular packaging for takeaway, collection or delivery, the product may deteriorate more quickly.

To the extent permitted by applicable law, a return, replacement or refund will not normally be available for deterioration caused by:

• Choosing unsuitable regular packaging
• Transportation after collection
• Unreasonable delay before consumption
• Improper storage
• Improper handling after collection or delivery

This does not affect your legal rights where the product itself was faulty, unsafe or incorrectly supplied.

12. 100% VEGETARIAN

AKG SODA CENTER is a 100% vegetarian food and beverage business.

We do not intentionally use meat, poultry, fish or seafood as ingredients in our AKG SODA CENTER food and drinks.

Vegetarian does not necessarily mean vegan or allergen-free.

Some products may contain dairy, milk, nuts, gluten, soya, sesame, eggs or other allergens.

Customers with allergies, intolerances or specific dietary requirements should check relevant product information and speak with the appropriate AKG SODA CENTER location before ordering.

13. REFUNDS IN CONNECTION WITH RETURNS

Where we determine that a refund is appropriate, it will normally be processed through the original payment method or relevant ordering platform.

Depending on your bank, card issuer or payment provider, it may take additional time for the refunded amount to appear in your account.

For orders placed through an independent third-party delivery or ordering platform, you may need to submit your request through that platform.

14. INTERNATIONAL CUSTOMERS

AKG SODA CENTER operates internationally, including operations in the United Kingdom and United Arab Emirates, with planned expansion into India and potentially other countries.

Returns, refunds and consumer rights may differ depending on the country and location from which you purchased.

Nothing in this Returns Policy removes or restricts mandatory consumer rights available under applicable local law.

Where this Returns Policy conflicts with mandatory local consumer law, the applicable mandatory law will prevail to the extent required.

15. CONTACT US

If you have a problem with an order, please contact the AKG SODA CENTER location from which you purchased as soon as reasonably possible.

AKG SODA CENTER
Website: www.akgsoda.com

UNITED KINGDOM

AKG SODA CENTER
25 Melton Road
Leicester
LE4 6PN
United Kingdom

UNITED ARAB EMIRATES

AKG SODA JUICES LLC
Shop 5, Al Mussallah Road
Near Exit 4, Sharaf DG Metro Station
Al Hamriya
Dubai
United Arab Emirates

Company / Licence No.: 1570210