AKG Soda We offer the best soda

DELIVERY & SHIPPING POLICY

Last Updated: 23 August 2026

This Delivery & Shipping Policy applies to delivery orders placed directly with AKG SODA CENTER through our official Website or Mobile App.

Official Website: www.akgsoda.com

AKG SODA CENTER specialises in freshly prepared, made-to-order, 100% vegetarian drinks, beverages and other products.

Because our products are freshly prepared, customers should carefully read the delivery and packaging information below before placing an order.

1. OUR DELIVERY SERVICE

Where delivery is available, orders placed directly through the AKG SODA CENTER Website or Mobile App may be delivered using our own delivery drivers.

Delivery availability may vary depending on:

• AKG SODA CENTER location
• Delivery address
• Distance
• Driver availability
• Opening hours
• Order volume
• Local delivery area

Not every AKG SODA CENTER location may offer delivery at all times.

2. DELIVERY TIMES

Any delivery time displayed on our Website or Mobile App is an estimated delivery time unless expressly stated otherwise.

Actual delivery time depends on several factors, particularly the availability of our drivers.

Delivery may also be affected by:

• Driver availability
• Number of orders being prepared
• Distance from the branch
• Traffic conditions
• Road closures
• Weather conditions
• Busy periods
• Large orders
• Incorrect delivery information
• Events outside our reasonable control

We will make reasonable efforts to deliver orders as promptly as possible, but an estimated delivery time is not a guaranteed delivery time.

Customers should take this into consideration when ordering freshly prepared products.

3. FRESHLY PREPARED DRINKS

AKG SODA CENTER specialises in freshly prepared and made-to-order drinks.

Our products may include fresh sodas, fruit-based beverages, mojitos, falooda, milk-based drinks, shakes, speciality beverages, desserts and other freshly prepared products.

Fresh drinks can naturally change during transportation.

Depending on the product, transportation time and packaging selected, there may be changes in:

• Temperature
• Freshness
• Carbonation
• Texture
• Consistency
• Appearance
• Taste
• Overall product quality

For this reason, selecting the appropriate packaging for delivery is particularly important.

4. SPECIAL DELIVERY / TAKEAWAY PACKAGING

Certain AKG SODA CENTER products may have a Special Packaging or Special Takeaway Packaging option.

This packaging is designed specifically to provide additional protection for freshly prepared products during delivery or transportation.

Special Takeaway Packaging may help maintain:

• Freshness
• Taste
• Temperature
• Texture
• Consistency
• Carbonation, where applicable
• Appearance
• Overall product quality

for longer than our regular eat-in packaging.

An additional charge may apply for Special Takeaway Packaging.

Where applicable, the charge should be displayed before you complete your order.

5. REGULAR PACKAGING IS PRIMARILY FOR EAT-IN

Our regular packaging is primarily intended for products that will be consumed at an AKG SODA CENTER location or immediately after preparation.

Regular packaging may not provide the same protection during delivery as our Special Takeaway Packaging.

If you are ordering a product for delivery and a Special Packaging option is available, you are strongly encouraged to select the appropriate Special Takeaway Packaging.

6. CUSTOMER RESPONSIBILITY FOR PACKAGING

When placing a delivery order, customers are responsible for checking and selecting the appropriate packaging option offered for their products.

If Special Takeaway Packaging is available but you choose regular packaging instead, you acknowledge that the product may deteriorate more quickly during delivery.

This may include changes to:

• Freshness
• Taste
• Temperature
• Carbonation
• Texture
• Consistency
• Appearance
• Overall quality

To the extent permitted by applicable law, AKG SODA CENTER will not be responsible for deterioration in product quality that is directly caused by a customer's decision to select regular packaging instead of available Special Takeaway Packaging.

This does not affect your mandatory consumer rights where the product was faulty, unsafe, incorrectly prepared, incorrectly supplied or otherwise did not comply with applicable law when supplied.

7. SPECIAL PACKAGING DOES NOT GUARANTEE INDEFINITE FRESHNESS

Special Takeaway Packaging is designed to help protect freshly prepared products during transportation.

It does not make a fresh or perishable product shelf-stable and does not guarantee that the product will remain in its original condition indefinitely.

Customers should consume freshly prepared AKG SODA CENTER products as soon as reasonably possible after delivery.

8. DELIVERY ADDRESS AND CONTACT DETAILS

Customers are responsible for providing:

• The correct delivery address
• Correct postcode or location information
• Correct telephone number
• Any necessary building, flat or access information
• Any reasonable delivery instructions

Please check these details carefully before submitting your order.

AKG SODA CENTER will not normally be responsible, to the extent permitted by law, for delivery problems or delays caused by incorrect or incomplete information provided by the customer.

9. RECEIVING YOUR DELIVERY

Customers should make reasonable arrangements to be available to receive their delivery.

Our driver may contact you using the telephone number provided with the order if necessary.

If our driver cannot reasonably locate the address or contact the customer, delivery may be delayed or unsuccessful.

Because our products are freshly prepared and perishable, refunds may not normally be available where delivery fails solely because incorrect information was provided or nobody was reasonably available to receive the order, subject to applicable consumer law.

10. CHECK YOUR ORDER AFTER DELIVERY

Once you receive your delivery, please check your order as soon as reasonably possible.

Please check that:

• The correct products have been delivered
• All paid items are present
• The order appears to be in an appropriate condition
• There is no obvious problem with the packaging

Because our products are fresh and perishable, please contact us promptly if there is a genuine problem.

11. PROBLEMS AFTER RECEIVING YOUR DELIVERY

If you have a problem after receiving your delivery, please contact the AKG SODA CENTER branch that prepared and supplied your order as soon as reasonably possible.

Examples of problems may include:

• Wrong product delivered
• Missing paid item
• Incorrectly prepared product
• Product materially different from your order
• Damaged or significantly compromised packaging
• Product that appears unsafe or unfit for consumption

Please provide your order number and details of the problem.

We may reasonably ask you to provide photographs of the product or packaging to help us investigate.

If you reasonably believe a product may be unsafe, please do not consume it.

12. DELIVERY DELAYS

Because delivery depends partly on driver availability, traffic and other circumstances, delays may occasionally occur.

A delay does not automatically mean that a product is defective or that a refund is due.

However, if a significant delivery delay has materially affected the condition or quality of a freshly prepared product, please contact the branch that supplied your order.

We will consider the circumstances and your applicable consumer rights.

13. REFUNDS AND REPLACEMENTS

Where there is a genuine problem with a delivery, an appropriate solution may include a replacement, partial refund or full refund depending on the circumstances and applicable law.

This may apply where:

• Your paid order was not delivered
• You received the wrong product
• A paid item was missing
• The product was incorrectly prepared
• The product was defective when supplied
• The product was unsafe or unfit for consumption
• A refund is otherwise required by applicable law

Please refer to the AKG SODA CENTER Refund Policy and Returns Policy for further information.

14. THIRD-PARTY DELIVERY PLATFORMS

This Delivery Policy primarily covers orders placed directly through the official AKG SODA CENTER Website or Mobile App and delivered through our delivery arrangements.

If you order through an independent third-party delivery or ordering platform, that platform's delivery, payment, cancellation and refund policies may also apply.

Problems relating specifically to a third-party delivery service may need to be raised directly with that provider.

15. DELIVERY FEES

Delivery charges may vary depending on:

• Location
• Delivery distance
• Order value
• Branch
• Applicable promotions
• Other delivery conditions

Any applicable delivery charge should normally be displayed before you complete your order.

Special Takeaway Packaging charges, where applicable, are separate from delivery charges unless otherwise stated.

16. DELIVERY AREAS

Each AKG SODA CENTER branch may have its own delivery area.

Delivery availability shown on the Website or Mobile App may depend on your address and the selected branch.

We may change delivery areas from time to time depending on operational requirements and driver availability.

17. FOOD SAFETY AND STORAGE AFTER DELIVERY

Once an order has been successfully delivered, customers are responsible for consuming or storing the products appropriately.

Freshly prepared drinks should generally be consumed as soon as reasonably possible.

Customers should follow any refrigeration, storage or consumption instructions provided with the product.

To the extent permitted by law, AKG SODA CENTER will not be responsible for deterioration caused by unreasonable delay in consumption or improper storage or handling after successful delivery.

18. 100% VEGETARIAN

AKG SODA CENTER is a 100% vegetarian food and beverage business.

We do not intentionally use meat, poultry, fish or seafood as ingredients in our AKG SODA CENTER food and drinks.

Vegetarian does not necessarily mean vegan or allergen-free.

Customers with allergies, intolerances or specific dietary requirements should check relevant product information and contact the appropriate branch before ordering.

19. INTERNATIONAL OPERATIONS

AKG SODA CENTER operates internationally.

Delivery services, delivery areas, charges, driver arrangements and delivery times may vary between countries and branches.

Our current operations include the United Kingdom and United Arab Emirates, with planned expansion into India and potentially other countries.

Additional local delivery conditions may apply where required by local law.

20. CUSTOMER RIGHTS

Nothing in this Delivery & Shipping Policy is intended to remove or restrict mandatory consumer rights.

Where any part of this policy conflicts with mandatory consumer law in the country where the order is supplied, the applicable mandatory law will apply to the extent required.

21. CHANGES TO THIS POLICY

We may update this Delivery & Shipping Policy from time to time to reflect changes to our delivery service, drivers, packaging, Website, Mobile App, locations or legal requirements.

The latest version will be published through our Website or other applicable AKG SODA CENTER services.

22. CONTACT US

If you have a problem with a delivery, please contact the AKG SODA CENTER branch that prepared and supplied your order.

AKG SODA CENTER
Website: www.akgsoda.com

UNITED KINGDOM

AKG SODA CENTER
25 Melton Road
Leicester
LE4 6PN
United Kingdom

UNITED ARAB EMIRATES

AKG SODA JUICES LLC
Shop 5, Al Mussallah Road
Near Exit 4, Sharaf DG Metro Station
Al Hamriya
Dubai
United Arab Emirates

Company / Licence No.: 1570210